Return Policy

Returns

We hope you are satisfied with your purchase. However, if you are not completely satisfied with your merchandise, you can return it to us to receive a partial or full refund for the unwanted goods.

Return Guidelines

  • Return must be initiated within 1 week (7 calendar days) of the delivery date of your order, per tracking number.
  • Items must be in unworn, unwashed, and re-sellable condition to be eligible for a refund.
  • Items NOT eligible for refund include Final Print Run, Bargain Bin, and Pre-Order items.
  • For Package Deals, ALL items that were part of a Package Deal must be returned.
  • All music purchases must be returned unopened and in their original plastic wrap.
  • Shipping costs and taxes incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping return packages.
  • A full refund will be issued for defective or wrong item received ONLY.

Submitting a Return

  • Fill out the return form above completely - if you are returning multiple items, please include all items to be returned in one form.
  • Repackage the items and include your original packing slip. Write the reason for the return on your packing slip.
  • Repackage the item(s) and include your original packing slip. Write the reason for the return on your packing slip. Ship the item back to us. Original packaging can be re-used. Be sure to include the packing slip so we can reference your order once we receive the returned goods. If you no longer have the packing slip, please include a note with the requested information above.
  • Once we receive the returned package, we will inspect the item and review your order and form to confirm eligibility for refund. If refund criteria is met, we will issue a refund back to the account you used to make your original purchase.

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    Exchanges

    Due to high demand and varying stock levels, we are unable to offer exchanges at this time. Please refer to the RETURN POLICY above for unwanted items. Please start an entirely new order for any new/alternate items that you would like.

    Defective/Wrong Item Received

    ONLY "defective item" or a "wrong item received" is eligible to be exchanged for replacement. If you need to exchange a defective or wrong item received, please email us a photo of the incorrect item received for a return label to ship the item back at no cost to you. Then follow the same steps for returning an item in the RETURN POLICY above. Once we receive the returned package, we will inspect the item and review your order and form to confirm eligibility for exchange. If we confirm that item was defective or wrong item was sent, the replacement item will be shipped at our expense, and you will be emailed a tracking number for the new shipment.

    How do I return my items?

    Return items can be shipped in their original shipping mailer. Please include original packing slip and state the reason for your concern. Include this in your package.

    Please ship all returns to:
    Knocked Loose
    c/o All In Merchandise
    PO Box 632
    Averill Park, NY 12018

    Be sure to obtain a tracking number for your package. We cannot be held responsible for your returned package unless you have obtained proof that it was delivered to us per tracking.

    More questions? We can be reached via e-mail at: knockedloose@allinmerch.com. 

    When will I receive my refund?

    Your refund will be initiated within a maximum timeframe of 10 working days after your returned item has been received by us. We typically refund the amount to the account used as your original payment method on your order. International returns and/or returns that have exceeded the timeframe to refund a credit card will be contacted for alternate refund method or possible replacement item(s).